The participant from India is experiencing difficulties withdrawing his winnings as a consequence of ongoing verification. We turned down the grievance because the participant breached the casino's T&Cs by giving Fake private documents for 'KYC' verification.
I needed to update this as a result of a extremely unprofessional and disappointing working experience with shopper assist.
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After the participant lodged a complaint with us, we experienced initiated a dialogue Along with the casino. At some point, the casino compensated the participant's winnings by means of Bitcoin, citing a dilemma Together with the banking account information as the reason for the hold off. The difficulty was then resolved.
Good day hawaiianlika. Thank you in your assessment. We now have adress The difficulty With all the Office in demand. They informed us that your account has long been verified correctly as well as your payment has been scheduled to be despatched these days.
The participant from The usa has brought up several troubles with the casino, which don’t appear to be solved. We closed the grievance since the player stopped responding.
Casinos which has a Below average Basic safety Index generally have an unfavorable ratio in their range of visitors to applicable grievances submitted by gamers. It signifies that this casino has almost certainly addressed some players unfairly up to now. Submitted: 19 Nov 2023
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No solutions from assistance except that it was processed on six/12/23 Which "They may have no Command around the payment at the time it is distributed to their processor". I've also had 2 withdrawal requests reversed by the process (Which commences The full method all over BTW). so my previous 3 payments have taken around two weeks which last one I am waiting around on has become at 31 days. So if you would like Get the winnings swiftly, this is not the internet site for you. (I've screenshots to back all promises created With this
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We extended the timer for response by seven times even so the participant had not responded to our messages. duckystar For that reason, we were unable to research further along with the complaint had been turned down.
The player from Florida requested a withdrawal two weeks in the past just after profitable from the free chip. In spite of fulfilling the wager necessity and resubmitting asked for files, he retains acquiring the same response from consumer guidance with no development. The grievance was rejected as the player stopped responding.
I had my 1st withdrawal in just a 7 days. The next withdrawal I requested was for $400 and it’s been in excess of 3 weeks and I’m still ready. They’ve emailed me requesting verification yet again! I’ve sent all the things they have to have immediately and still no payout.
On the other hand, if you complete a search for ‘authentic money casino United states’, you’ll shortly know that this exercise isn’t accessible in every single point out.